Restoration Operations Manager
Full Time • Salem
Benefits:
- 401(k)
- 401(k) matching
- Bonus based on performance
- Company car
- Competitive salary
- Dental insurance
- Health insurance
- Opportunity for advancement
- Paid time off
- Profit sharing
- Vision insurance
Restoration Operations Manager – Multi-Site
Salem, MA and Manchester, NH
This role is for an experienced restoration operations leader with strong team management and operational expertise in the property damage restoration industry.
Salem, MA and Manchester, NH
This role is for an experienced restoration operations leader with strong team management and operational expertise in the property damage restoration industry.
Compensation & Schedule
- Base salary: $100,000–$120,000
- Bonus: Performance-based, up to $30,000 annually
- Status: Full-time, exempt
- Schedule: Primarily Monday–Friday with rotational on-call for emergencies/storm events
- Vehicle: Company vehicle provided
About SERVPRO Team JRF
SERVPRO Team JRF helps homes and businesses recover from water, fire, mold, storm, and specialty cleaning events across Massachusetts and New Hampshire. We’re a growing, multi-location team that cares about doing excellent work, supporting our people, and serving our communities when they need us most.
SERVPRO Team JRF helps homes and businesses recover from water, fire, mold, storm, and specialty cleaning events across Massachusetts and New Hampshire. We’re a growing, multi-location team that cares about doing excellent work, supporting our people, and serving our communities when they need us most.
The Opportunity
As Restoration Operations Manager, you will:
As Restoration Operations Manager, you will:
- Lead day-to-day field operations for our Salem, MA and Manchester, NH locations
- Support and develop production teams to deliver high-quality work and excellent customer experiences
- Partner with the GM on staffing, training, and workload planning across both sites
- Ensure vehicles, equipment, and supplies are maintained, compliant, and ready to deploy
- Help keep the team storm-ready and support large-loss and emergency response when needed
- Use job management tools and metrics to drive efficiency, job profitability, and customer satisfaction
What Makes You a Great Fit
We’re focusing on candidates who bring:
We’re focusing on candidates who bring:
- 3+ years of management in property damage restoration/mitigation (water, fire, mold, and/or reconstruction) with a restoration contractor or franchise such as SERVPRO, ServiceMaster, Belfor, Paul Davis, ATI, PuroClean, BluSky or similar
- 3+ years leading restoration field teams in a supervisory or management capacity, including responsibility for scheduling, performance, safety, and quality
- IICRC WRT (ASD and advanced tracks are a plus; support available to obtain/maintain)
- Experience with job management systems (DryBook or similar), Xactimate, and Microsoft Office
- Valid driver’s license with an insurable record and comfort traveling regularly between MA and NH locations
If you have a proven track record leading restoration operations and enjoy balancing people, process, and performance, you’ll be a strong match for this role.
Benefits with SERVPRO Team JRF
- Competitive base salary + performance bonus
- 100% company-paid Health, Vision & Dental (single employee)
- 401(k) match + profit sharing
- Company vehicle
- Paid time off and paid holidays
- Professional development and IICRC certification support
- Growth opportunities within a high-performing, multi-location team
Equal Opportunity
Each SERVPRO Franchise is independently owned and operated. SERVPRO Team JRF is an Equal Opportunity Employer and considers all qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, or any other protected characteristic.
Each SERVPRO Franchise is independently owned and operated. SERVPRO Team JRF is an Equal Opportunity Employer and considers all qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, or any other protected characteristic.
Compensation: $100,000.00 - $150,000.00 per year
Picture yourself here fulfilling your potential.
At SERVPRO®, you can make a positive difference in people’s lives each and every day! We’re seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO® career opportunities near you is easy! We look forward to hearing from you.
All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.
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Career Development
Service to the Community
Being Part of a Team
Stability & Growth